What is a Service Level Agreement (SLA)?
Introduction: Service Level Agreement (SLA) is a formal, negotiated contract between a service provider and a client that defines the specific services to be delivered, the performance standards expected, and the responsibilities of both parties. SLAs are common in various industries, particularly in IT services, cloud computing, telecommunications, and managed services. The primary purpose of an SLA is to set clear expectations about service delivery, ensuring that both parties understand their roles and obligations. SRE Training Course in Hyderabad Key Components of an SLA Service Description : The SLA outlines the exact services to be provided, detailing what the client can expect. This includes the scope of work, deliverables, and any exclusions. Site Reliability Engineering Online Training Performance Metrics : SLAs specify measurable performance indicators, such as uptime percentages, response times, and resolution times. These metrics help...