How do SREs systematically diagnose and resolve outages?
Site Reliability Engineering is a modern way to manage computer systems. It combines software engineering with IT operations. When a major website stops working, it is called an outage. These events cost companies a lot of money every minute. Site Reliability Engineers, or SREs, are the experts who fix them. They do not just guess what is wrong. They use a very specific plan to find the trouble. This process is called SRE outage diagnosis . It helps them stay calm and work fast. By following a system, they ensure the problem stays fixed forever. Defining the incident scope The first step is to see how big the problem is. SREs look at which users are affected. Is the whole world seeing an error? Or is it just one city? They check which parts of the website are broken. Maybe the login works, but the checkout fails. Knowing the scope helps the team focus their energy. They do not want to fix things that are already working. This saves precious time during a high-pressure crisi...